Site FAQ - Frequently Asked Questions
Student-Initiated Cancellations and Refunds
To be eligible for a refund, students must notify our office at least two days before the course start date. Approved refunds are issued less a processing fee of $15 or 10% of the course fee, whichever is greater. Online courses begin immediately after payment, unless otherwise noted.
No refund will be issued when cancellation notice is received fewer than two days before the course start date or after the course has begun.
For Albion, K-12 Professional Development courses, please check the full policy and transfer options at: https://www.isu.edu/albion/faq/refund-policy/
Reasonable accommodation: Reasonable accommodation can be made for those who have disabilities, which may affect their performance in class. Unless we receive notification from the ADA Disability and Resource Center at 282-3599 prior to the beginning of class, we may not be able to assist in a timely and appropriate manner. For information regarding procedures, call 282-3599.
Privacy Policy: Please read more at: https://www.isu.edu/ogc/privacy/
For specific program policies and FAQ, please visit the official program site:
-For Albion Professional Development courses visit: https://www.isu.edu/albion/
By Website: Choose "All Programs" on the menu of this page. Click on the section of interest and follow the links to the class you want.
By Phone: (208) 282-4838. Phone-in registration will be accepted using VISA, MasterCard. Call any weekday from 8 a.m. to 5 p.m. We will take your information over the phone, mail you an invoice or take your credit card information, and upon receipt of payment, you will be officially registered for class(es).
In Person: Bring a completed registration form along with a check, cash, Purchase Order, or your VISA or MasterCard to Albion Institute, located in the Roy F. Christensen Building, 777 Memorial Drive (Building #48), Room 184.
By Mail: Mail your completed registration form along with full payment by check, Purchase Order, Visa, MasterCard to ISU Albion Institute, 921 S 8th Ave, Stop 8380, Pocatello, Idaho, 83209. (Unreadable registration forms cannot be processed, please print or type clearly.)
By Fax: Copy and Fax the registration form to (208) 282-2162. Fax registrations will be accepted only when accompanied with VISA or MasterCard information and your signature.
We accept Visa and MasterCard, these can be used via the web, phone, or in person. We also accept cash, checks and money orders by mail or in person. Additional payment options may be available for certain programs.
Registration is not complete until fees are paid. Class Enrollment is complete upon receipt of fee payment. Additional payment options may be available for certain programs.
Online courses include all class materials, unless otherwise indicated in the course listing.
Our office is located on the ISU Campus at 777 Memorial Drive (Building #48)., Room 184 in the Roy F. Christensen Building.
During the school year our main office (RFC - Room 184) is open Monday - Friday 8:00 a.m. - 5:00 p.m.
Summer hours are 7:30 a.m. - 4:00p.m., MST.
Online Registration is available anytime.
Every effort is made to offer all advertised classes. Courses that do not reach a minimum student enrollment are subject to cancellation. If this should happen, you will be notified and every effort will be made to transfer you to another section, find an alternative course, or process your refund in full.
Many courses are graded on a satisfactory/unsatisfactory basis. Graduate professional development courses are transcribed for credit using the standard A–F grading scale.
A course is considered complete on the date the student fulfills all course requirements, including all required assignments and the post-course survey. Once completed, students may access their account and print an unofficial document showing course completion. However, a course is not considered finalized until a grade is assigned on a student's transcript. Once the course is completed, students can expect to be able to obtain their transcript from the National Student Clearinghouse within seven (7) business days from the date a course is completed. Transcripts are the only official student record.
For more information: Program FAQ